Fix Wi-Fi connexion problems

If you're having Wi-Fi connexion bug or run across an Wi-Fi icon with an exclamation point, try the solutions below. After each solution, try to open up a webpage on your phone to run across if the outcome is fixed.

Step i: Check settings & restart

  1. Make sure Wi-Fi is on. And so turn it off and on again to reconnect. Acquire how to connect to Wi-Fi networks.
  2. Brand certain Airplane mode is off. Then plough it on and off once again to reconnect. Learn how to enable and disable Airplane mode.

  3. Press your telephone's power push for a few seconds. Then, on your screen, tap Restart .If you lot don't see "Restart," press and hold the power button for about 30 seconds, until your telephone restarts.

Stride 2: Find the problem type

  • Phone:Try connecting to the Wi-Fi network with some other device, like a laptop computer or friend'southward telephone. If other devices can utilize the network, the trouble is near probable with your phone.
  • Network:Check whether your phone can connect to another Wi-Fi network, like at a friend's house or a public network. If your phone tin connect elsewhere, the problem is most likely with the network.
  • Internet:If your phone connects to the Wi-Fi network but you nevertheless have no net, the problem is most probable with your internet connection.

Pace iii: Troubleshoot by problem type

Telephone

Check for problem apps

The problem tin be from an app that you downloaded. To find out, restart your phone in safe mode.

  1. Turn on safe style. Learn how to turn on safe way.
  2. Endeavor connecting to the Wi-Fi network again.
  3. Cheque if the Wi-Fi connection works in rubber mode.
    • If the Wi-Fi connection works in safe style, a downloaded app is most likely causing the consequence.
      • To exit safe mode, restart your phone.
      • Uninstall recently downloaded apps ane by one. See whether the connexion works.
      • After you remove the app that'due south causing the problem, reinstall the other apps.
    • If the Wi-Fi connection doesn't piece of work in safe way
      Probable, there's a problem with the Wi-Fi network or net connection.

Tip: Aeroplane mode is automatically turned on when you enter safety mode. We recommend turning airplane mode off in gild to continue using features such as GPS, Wi-Fi, and making phone calls.

Internet & network

Restart the router & modem

If the Wi-Fi router and modem are yours, try turning them off and then on once again.

  1. Unplug the router and modem's ability cords from the power outlet for fifteen seconds.
  2. Plug the ability cords dorsum in.
  3. Check that all cords and cables are secure at both ends.
  4. Wait a few minutes, until the lights on the modem and router are working correct. (See the device manual or manufacturer's back up site.)

If the lights aren't working right, you could have an outcome with the modem, router, or internet connection.

Contact the network administrator or your Internet access provider. For instance, there could be a service outage, or they could need to reset your connection.

Sign in to a public network

Important: Public networks, like at cafes or airports, often have a webpage for you to consummate. If you sign in or accept the terms, the public connexion should piece of work.

If you don't meet an authorization page subsequently you connect to a public network:

  • Check for a notification that asks you to sign in.
  • Open a new page in a new window.

If those steps don't piece of work, attempt restarting your connection to the network:

  1. Open your phone'south Settings app.
  2. Tap Network & internet And thenNet.
  3. Touch and concord the network proper name. TapForget.
  4. Plow Wi-Fi off and then on again.
  5. On the listing, tap the network name.
  6. You'll get a notification to sign in. Tap the notification.
  7. To connect to the network, agree to the terms.

Wi-Fi hotspot

Check that hotspot is on

  1. Open your telephone'south Settings app.
  2. Tap Network & cyberspace And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Turn on UseWi-Fi hotspot.
    • If it was already on, plow it off and then on once again.
    • If your telephone hasn't had a hotspot before, outset tap Gear up Wi-Fi hotspot.

Tip: For more than info, learn more near hotspots and tethering.

Contact your mobile carrier

Of import:Not all mobile service providers work with mobile hotspots.

If you take issues, check with your carrier. Ask whether your telephone can connect to mobile hotspots and whether they're in your data plan.

When you reconnect

When you reconnect, check for the latest system update. Updates can bring improvements that aid fix bug. Learn how to check and update your Android version.

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